THE number of complaints received by Ashbourne’s water provider has fallen by nearly 14 per cent in the past year, according to figures.
A study by consumer watchdog the Consumer Council for Water has revealed that Severn Trent Water’s customer complaints figures fell by 13.8 per cent in 2012/2013.
Simon Mullan, customer relations manager for the firm, said: “We’re pleased that complaints continue to fall, we care about our customers and we take pride in what we do.
“However, we will not cease in our efforts to continually drive down complaints by working with customers and listening to what they want from us.
“Any time a customer has to contact us because something has gone wrong it’s disappointing. We take each complaint very seriously and are working to respond to our customers’ priorities.
However the consumer council says the rate nationally at which complaints numbers are falling needs to improve.
Tony Smith, chief executive, said: “We are concerned the rate at which complaints have fallen has slowed and the poorest performers remain too far behind the rest of the industry.
“CCWater continues to meet regularly with water companies to put pressure on them to prioritise customer service in order to see their complaint levels drop much further.
“We also continue to tell the regulator Ofwat that there needs to be stronger penalties for water companies who are failing to satisfy the expectations of their customers.”