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Water leakages reduced but it could still be better

By Ashbourne News Telegraph  |  Posted: February 10, 2014

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THE area’s water provider is celebrating after recently released figures show it has cut leakage levels more than any other company, and is, in fact, one of only two businesses to reduce leakage at all.

But the water company isn’t resting on its laurels – it wants to drive leakage down even further, but needs help from the public to do it.

With a 46,000km network of water pipes that would stretch around the world, even with teams out and about twenty-four hours a day identifying potential problems, it is often the customers who spot water leaks before Severn Trent itself.

Russ Draycott, who has been finding and fixing leaks for the company for more than six years, said: “We take leakage very seriously and we want to bring levels down as much as possible so that water isn’t wasted.

“Engineers like me work day and night finding and fixing leaks and bursts, however we recognise that there may be some leaks that are still out there that we don’t know about.

“So we need our customers’ help.

“If you spot a leak while you are out and about, call our Leakline number on 0800 783 4444, the call is free on most landlines.

“Or report the leak using our on-line form at www.stwater.co.uk/reportaleak.

“Although if you are visiting our website it’s worth having a look at our incident map section on the homepage which shows leaks that have already been reported to us.

“In many cases, we don’t know where leaks are until our customers report them.

“We know it’s tricky to spot leaks at the moment, as everything is so wet, and as a result we’re not getting as many reported to us as usual.

“Our aim is to drive leakage levels down as far as possible, but we need help from the public to do that.

“Please don’t assume we already know about the burst or leak, even if it is a large one, particularly in rural areas where it’s possible for them to run for days without being noticed.”

The company emphasised that each leak or burst is repaired on a priority basis, with those affecting its customers’ water supply being fixed first.

Mr Draycott said: “Providing our customers with a continuous supply of water is a priority for us so we will always fix these leaks first and then focus on others.

“So please give a good description of the leak when you report it so that we can get to the most urgent first.”

More information is available online at www.stwater.co.uk

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