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Still waiting for bin collection

By Ashbourne News Telegraph  |  Posted: November 30, 2012

Comments (6)

RURAL homes in the Ashbourne area are still waiting for bins to be collected after the chaotic hand-over of waste and recycling services.

Derbyshire Dales District Council changed the contractors earlier this year before moving to a new waste and recycling system tendered by Serco which aimed to boost recycling rates and save the council £385,000.

However, while the majority of the system is now operating properly, more than a month on from the hand-over, some rural areas have been waiting weeks for waste collection.

Peter Thellusson of Marston Montgomery said: “It is now three weeks since we have had anything collected. It’s getting serious now.

“The problem now is that so many bags are outside that rats are getting at them.

“I have been talking to three different departments at the district council. They are so incompetent, they will never ring back and they are always passing the buck on to someone else.

“It’s so badly run, nobody communicates, nobody makes a plan and nobody comes back to me.” Nancy Gee lives at Newton Grange and has been waiting almost five weeks for the waste and recycling collections to operate properly. She said: “It was on October 18 that this all started.

“It has been a complete and utter fiasco. I’ve personally been to Matlock to speak to them.

“They keep telling me I’ve got the wrong kind of bags, but I’m doing what they’ve told me to do.” A spokesman for Derbyshire Dales District Council said: “We are conscious that although Serco has added significant extra resources to rectifying early problems on the new waste and recycling service, some isolated problems still remain.

“While clearly the vast majority of households in the Derbyshire Dales are now recycling more than ever before and the number of calls we are receiving from local residents is reducing, we won’t be happy until 100 per cent of our residents are satisfied with the new service.

“Therefore we continue to monitor Serco’s progress daily.”

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  • Ashbourne News Telegraph  |  December 04 2012, 2:15PM

    Derbyshire Dales are ****! Why do we pay our Council Tax?!?!?

  • Ashbourne News Telegraph  |  December 04 2012, 2:15PM

    They are all still the same men working, they have been taken over by Serco too, no choice there. Its the managers that are responsible not the men. Did anyone ask the Drivers orr the loaders if their new plan would work? No not likely.

  • Ashbourne News Telegraph  |  December 03 2012, 10:28AM

    In Shirley Village it worked for about a fortnight but now we cant move for bind on pavements not being emptied ....no Christmas tips for the new boys ....

  • Ashbourne News Telegraph  |  December 03 2012, 9:43AM

    We had the first three weeks without any collection at all ,black bags piled up. Since that's been collected, fingers crossed the black bags and food waste have not been too bad but this Friday will be 6 weeks since the recycling was collected. I want to be able to just put the right bins/bags out on the due day and take them back in again on the same day, not leave them out in the hope that someone will turn up.

  • Ashbourne News Telegraph  |  December 03 2012, 9:18AM

    The old team were brilliant, always did their best to help, were always on time and always had a big smile. Why change what was working perfectly?

  • Ashbourne News Telegraph  |  December 01 2012, 10:25PM

    The problem is right there,They should do the job in house,It would be cheaper and better,Why have a job done plus profit when you can do it yourself at cost,No common sense there.